Our Approach, Part 1 — How We Save You Money

Martingale isn’t just an idea that spawned out of nowhere. It’s the evolution of proven service management practices.

The nature of marine service is that boats are non-standard. Owner’s manuals are outdated the moment the boat leaves the factory. Each time a technician is dispatched to your boat, they’re spending time just figuring out what they’re working with. That’s at least one wasted hour on every single job. Forever.

We record all your standard belts, impellers, pump kits, fuses and spares. We chart all your interior systems, components, models and serial numbers. We document your deck hardware brands, dimensions, and specifications. Your rigging components, condition and locations are filed. We’ll also go through your existing vessel records and digitize them.

We then hunt down the relevant service manuals and parts breakouts.

This is all compiled into a vessel record which exists as a living document and is consistently kept up to date by your service manager.

A recent case last week: a client’s electric winch buttons failed due to UV damage. In the past, they would have called a rigger or electrician with the problem, that technician would come to the boat to check the brand, return to the shop to research, order parts, then return to the boat and install them. Billing all the while.

Instead we were able to send a note to the electrician saying “The buttons are for Lewmar Ocean 65EST Winches, the replacement button part number is 68001256 and the new buttons are 15mm larger than the old ones so bring a Dremel.” Having that information at hand saved two hours of travel or $300.

In fact the savings more than paid for the switches that were only $100/ea.

Martingale saves you money through superior service management.

Stay tuned next week for how we save you time.